What Does Lean Mean to the Service Industry?
In its most basic of concepts, Lean is the relentless removal of wasteful activities. Lean is determining what is of value in your process and then making it flow. Determining what is of value is simple; the customer makes that decision. Making it flow is quite another thing. This workshop will touch on the eight categories of waste found in all processes and how reduction of them can help your organization’s bottom line.

Richard Stark, had ten years professional experience in the Aerospace Industry before joining

the OTC’s Center for Workforce Development in 1993. His areas of expertise include: Lean Manufacturing, Statistical Process Control, Total Quality Management, Quality Assurance, and computer applications and systems.

Mr. Stark has a master’s degree in aviation safety and aerodynamics from University of Central Missouri and a baccalaureate degree in aviation science from College of the Ozarks. He is also certified to facilitate training in Vital Learning, Development Dimensions International (DDI), The Great Game of Business, and Achieve

Global.