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President/CEO
Extension 301
- Employed with the BLACC/CVB since 2002
- Reports directly to the BLACC/CVB Board of Directors-Executive Committee
CHAMBER/CVB FUNCTIONS
- Oversees all Chamber/CVB programs, operations and staff.
- Works directly with marketing staff to develop marketing plans and materials to present to the community and other audiences-makes marketing presentations.
- Represents the area at top level industry shows such as NTA, ABA and others, actively participating in the shows by taking appointments with tour operators.
- Directly manages sports marketing programs.
- Serves on area Sports Authority and attends sports tournament shows to secure tournaments for the area.
- Serves as key contact for media including interviews for print, television and radio.
- Represents the CVB on legislative issues affecting the tourism industry.
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MEMBERSHIP AND FUNDING |
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Extension 321
- Employed with the BLACC/CVB since 1994
- Reports directly to the President
CHAMBER FUNCTIONS
- Confers with President and Executive Staff to coordinate and prioritize planning for future direction and operation of the organization.
- Oversees the budget, programs, and staff of the Membership & Funding Chamber, and Chamber Funded CVB Departments.
- Serves as staff liaison to three Membership Advisory Councils.
- Monitors Chamber activities to insure they are compliant with the bylaws of the organization.
- Manages the Premium Membership program.
- Manages the Leadership Program.
CVB FUNCTIONS
- Oversees various CVB programs (VIP, Trade Leads, Website, etc.) and assist with the preparation of the annual vacation guide.
- Oversees the Welcome Center and Tele-response operations.
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Extension 326
- Employed with the BLACC/CVB since 2008
- Reports directly to the Senior VP of Membership & Funding
CHAMBER FUNDED CVB FUNCTIONS
- Manages new community events as they develop.
- Serves as staff liaison to related committees, coordinating agendas and managing communications. Identifies and develops corporate and community sponsorship of festivals, events and promotions.
- Develops tracking methods for all festivals/events, conducts cost/benefit analysis, analyzes the results and makes recommendations to CVB management.
- Supervises and manages all Maintenance, Reception and Welcome Center employees.
CVB FUNCTIONS
- Researches, creates and implements new community-wide seasonal festivals and events, both weekend and week-long.
- When appropriate, make fact-finding visits to specific sites for research and development of new festivals/events.
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Ladona Johnson
Director of Member Services & Fulfillment
Extension 314
- Employed with the BLACC/CVB since 2008
- Reports directly to the Senior VP of Membership & Funding
CHAMBER & CHAMBER FUNDED CVB FUNCTIONS
- Schedules, promotes, prepares for and attends membership events provided as a service to members (such as BBC, BAH, ribbon cuttings, Black Tie, etc.).
- Educates and assists members in accessing Chamber benefits and services.
- Promotes Chamber advertising opportunities. Collects data, writes copy and supervises the production and distribution of assigned Chamber publications.
- Assists with local tourism related events.
CVB FUNCTIONS
- Assists with collecting information and managing production of select CVB publications, including the Show Guide.
- Manages VIP and Consumer Leads programs.
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Kathryn Buckstaff
Membership Public Relations Manager
Extension 340
- Employed with the BLACC/CVB since 2007
- Reports directly to the Senior VP of Membership & Funding
CHAMBER FUNCTIONS
- Develops and maintains good working relationships with local, regional, and national media, being careful not to overlap CVB PR efforts and Chamber PR efforts.
- Works with Chamber staff to search out and follow up on story ideas that promote member businesses.
- Writes and distributes “human interest” stories about Chamber member businesses and their owners and employees.
- Develops press releases and other promotional stories and articles for membership division.
- Attends Chamber events for member newsletter stories and photos, and press releases to local/regional media.
- Assists with Chamber-sponsored and seasonal tourism events focusing on human interest stories for release to the media and for the Chamber’s membership newsletter.
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Debi Lipper
Membership Sales Manager
Extension 308
- Employed with the BLACC/CVB since 2003
- Reports directly to the Senior VP of Membership & Funding
CHAMBER FUNCTIONS
- Manage inside and outside sales to solicit new members and advertising for the Chamber of Commerce.
- Perform sales calls to existing members to facilitate membership renewals and to collect past due accounts.
- Serve membership by scheduling ribbon cuttings, providing lists, labels or other Chamber benefits or services.
- Attend area events and or luncheons as directed by the Senior Vice-President of Membership and Funding.
CVB FUNCTIONS
- Manage inside and outside sales to solicit new advertising for CVB publications such as the Vacation Guide.
- Follows up on listings, forms and artwork for Vacation Guide
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LaDella Thomas
Member Services Manager & Graphics Coordinator
Extension 315
- Employed with the BLACC/CVB since 2010
- Reports directly to the Senior VP of Membership & Funding
CHAMBER FUNCTIONS
- Manages consumer complaint process.
- Manages membership database.
- Event & project assistance.
- Complies the Source Newsletter quarterly.
CVB FUNCTIONS
- Provides graphic support as directed by the Graphic Artist Specialist.
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Mary Jane Rice
Receptionist
Extension 328
- Employed with the BLACC/CVB since 2004
- Reports directly to the Senior VP
CHAMBER/CVB FUNCTIONS
- Operates the main switchboard and directs callers to the appropriate associate.
- Transfers calls to an associate’s voice mailbox when the associate is unavailable.
- Takes and distributes messages for various personnel.
- Greets Chamber/CVB guests and visitors and directs them to appropriate staff or meetings.
- Serves as an internal information source for other staff, e.g., weekly schedules.
- Makes coffee for meetings and assists with meeting room set up as requested.
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Connie Guzman
Mailroom Clerk
Extension 350
- Employed with the BLACC /CVB since 2004
- Reports directly to the Senior VP
CHAMBER & CVB FUNCTIONS
- Perform daily shipping duties for the BLACC/CVB.
- Assist Sales/Membership departments with preparing large shipments and responsible for making arrangements for carrier pickup.
- Responsible for keeping an adequate supply of shipping materials and postage on hand and maintaining the work area and equipment in a clean and orderly condition abiding by all safety standards.
- Track postage expenses through the postage machine and provide the generated activity reports to the finance department and to other individuals within the organization when requested.
- Pick-up and deliver materials to vendors using company van.
- Serve as backup for front office reception.
CVB FUNCTIONS
- Serves as backup operator in the Tele-response call center.
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MARKETING AND PUBLIC RELATIONS |
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Dan Lennon
Vice President – Marketing & Public Relations
Extension 322
- Employed with the BLACC/CVB since 2003
- Reports directly to the President
CVB FUNCTIONS
- Confers with President, and Executive Staff to coordinate and prioritize planning for future direction and operation of the organization.
- Oversees the budget and operations of the CVB.
- Works with staff, consultants and community marketing committees, to create and oversee the implementation of the annual marketing strategy.
- Serves as a media contact for tourism related issues and events.
- Prepares matching grant proposals, quarterly billings and project summary to the Missouri Division of Tourism.
- Monitors CVB activities to insure they are in accordance with contractual obligations with the City of Branson and the Tourism Community Enhancement Tax Boards.
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Lynn Berry
Director of Public Relations
Extension 337
- Employed with the BLACC/CVB since 2007
- Reports directly to the VP of Marketing
CVB FUNCTIONS
- Oversees all communications with the national, regional and local media.
- Works with media as necessary to generate coverage of the Branson Lakes Area.
- Under the guidance of the PR Committee, explores all opportunities to expand Branson’s media exposure.
- Develops and hosts themed familiarization tours for VIP’s, travel, entertainment and features editors/journalists four times annually.
- Arranges familiarization tour itineraries for visiting journalists.
- Develops and supervises the production of press kits, press releases, publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films or other multimedia programs.
- Manages Public Relations employees and directs their work to accomplish the organization’s strategic goals.
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James Little
Director of Web Services
Extension 313
- Employed with the BLACC/CVB since 2008
- Reports directly to the VP of Marketing
CVB FUNCTIONS
- Maintains all information on the CVB’s web site
- Ensures that web site content is consistent with CVB’s destination marketing campaign.
- Provides research to assist senior management in making decisions regarding internet and intranet marketing and management strategies.
- Determines and coordinates search engine registration and metatag placement.
- Generates and analyzes traffic reports and recommends program changes.
- Researches, evaluates, and implements appropriate promotional programs to attract users to the web site including hyperlinks and cooperative partnerships.
- Works with Internet Committee to address all web issues affecting District businesses.
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Kim Heminger
Media Relations Manager
Extension 310
- Employed with the BLACC/CVB since 2004
- Reports directly to the Director of Public Relations
CVB FUNCTIONS
- Updates all media lists and journalist contact information.
- Organizes and manages FAMs and journalist tours.
- Updates calendar of events.
- Oversees photography efforts.
- Organizes and manages promotions, e.g., Gas Busters, radio giveaways, radio remotes, etc.
- Manages, and produces e-newsletters.
- Attends and keeps minutes of PR Committee meetings.
- Writes, edits, proofs public relations copy for CVB publications including the Vacation Guide.
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Duane Stout
Graphic Artist Specialist
Extension 363
- Employed with the BLACC/CVB since 2009
- Reports directly to the VP of Marketing
CHAMBER/CVB FUNCTIONS
- Collaborates with Chamber and CVB staff to design and produce graphics for customized promotional tools, and collateral.
- Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space and aesthetic design concepts.
CVB FUNCTIONS
- Assists with the development of CVB publications (such as the group tour planner, reunion guide, show guide, vacation guide, etc), including responsibility for creative design, layout, listing information and photography.
- Designs html newsletters and graphical updates for website.
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Tamra Corbin
Internet Image Management Specialist
Extension 327
- Employed with the BLACC/CVB since 2007
CVB FUNCTIONS
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Researches internet websites containing references to Branson and checks for misinformation and outdated copy.
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Contacts webmasters to request Branson content updates/changes when necessary.
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Initiates contact with web administrators to place Branson content on relevant sites and to establish links.
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Tracks progress, placement, and content of Branson-related web content. Records all correspondence with web administrators.
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Updates website with copy, photos, suggested itineraries, etc., provided by the Public Relations department.
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Compiles monthly reports showing contacts made, website changes, new websites added and overall progress.
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Performs special projects as requested by the Director of Public Relations.
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ADMINISTRATION AND FINANCE |
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Cathy Hubert
Vice President – Finance & Administration
Extension 304
- Employed with the BLACC/CVB since 2002
- Reports directly to the President
CHAMBER/CVB FUNCTIONS
- Confers with President and Executive Staff to coordinate and prioritize planning for future direction and operation of the organization.
- Oversees budget preparation and reconciliations
- Oversees internal audit functions.
- Oversees the HR, PR and Accounting functions.
- Supervises investment of funds and manages the organizations’ risk management functions
- Assists with contract negotiations when needed and monitors BLACC/CVB compliance with contractual obligations.
- Assists with the preparation of quarterly billings to the Missouri Division of Tourism.
- Schedules and prepares for three annual audits of the Chamber/CVB/TCED financial statements and billings.
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Monica Evinger
Office Manager
Extension 303
- Employed with the BLACC/CVB since 2000
- Reports directly to the President
CHAMBER FUNCTIONS
- Serves as the Chamber staff liaison to the Legislative Affairs Committee and the BLALP.
- Assists with seasonal festivals and events as requested.
- Attends board and DMC meetings, prepares and distributes meeting packets, takes and distributes meeting minutes.
CHAMBER/CVB FUNCTIONS
- Serves as the Administrative Assistant to the President, and manages the organization’s day-to-day office operations including maintenance on equipment, ordering supplies and scheduling travel.
- Posts daily cash receipts to customer accounts.
CVB FUNCTIONS
- Coordinates boat/sport/travel shows by completing conference registrations, travel arrangements, and performing final budget reconciliations
- Reviews and codes all boat/sport/travel show receipts to ensure that expenses are in line with reimbursement guidelines.
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Aaron McCullough
Director of IT & Facilities
Extension 323
- Employed with the BLACC /CVB since 1999
- Reports directly to the VP of Finance & Administration
CHAMBER/CVB FUNCTIONS
- Perform IT maintenance and support for the BLACC/CVB
- Maintain user profiles and password database.
- Research and summarize information for the following monthly reports: Inquiry reports, Web Stat reports, Sprint report.
- Assist V.P. for Finance & Administration with annual IT budget needs.
- Maintain information and procedures manuals for IT department.
CHAMBER FUNCTIONS
- Maintain and update information on the Chamber website.
- Perform and or/schedules maintenance on the Chamber building.
- Reports maintenance issues and needs to the landlord of the North Welcome Center.
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Gloria Roberts
Accounting Associate
Extension 312
- Employed with the BLACC/CVB since 2008
- Reports directly to the HR & Accounting Manager
CHAMBER/CVB FUNCTIONS
Accounts Payable
- Processes vendor payments bi-weekly and maintains accounts payable files.
- Makes copies of vendor checks that qualify for ET reimbursement and forwards to HR manager for billing.
- RequestsW-9 forms when appropriate and maintains W-9 library.
Accounts Receivable
- Processes daily deposit information by creating invoices and preparing an itemized spreadsheet of daily receipts.
- Prepares credit card schedule by account code required for end of month reconciliation.
- Processes and mails monthly Membership and CVB billings.
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Terri Rogers
Director of Human Resources & Accounting
Extension 360
CHAMBER/CVB FUNCTIONS
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Manages Human Resource functions for the Chamber/CVB.
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Manages the BLACC/CVB payroll function and processes bi-weekly payroll.
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Manages the employee benefits program.
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Oversees the AR/AP functions of accounting
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Assists VP of Finance & Administration with special projects and month end balancing.
CVB FUNCTIONS
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CVB STAFF |
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Vienna L. Bowling, CMP
Director of Meeting and Convention Sales
Extension 306
- Employed with the BLACC/CVB since 2006
- Reports directly to the VP of Marketing
CVB FUNCTIONS
- Oversees all functions of the Meeting and Convention Sales Department.
- Communicates ongoing activities and projects to appropriate committees and the Vice-President of Marketing.
- Schedules, prepares for, and works at market trade shows. Processes leads and follows up with clients by phone, e-mail, and mail.
- Qualifies accounts, develops RFP’s and RFI’s, gathers bids and prepares city-wide components.
- Oversees & organizes all media and collateral for Meeting & Convention Market.
- Selects promotional items and schedules advertising for Meetings and Conventions Market.
- Communicates Branson information and events to trade publication writers. Schedules site tours & FAM’s as needed.
- Manages Meeting & Convention employees and directs their work to accomplish the organization’s strategic goals.
- Makes outside sales calls in feeder cities.
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Justin Stine
Meeting and Convention Sales Manager
Extension 318
CVB FUNCTIONS
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Manages and maintains Corporate and SMERF accounts and manages contact information in the ACT database.
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Produces and mails Requests for Information (RFIs) for the Meeting & Convention market. Generates and processes Requests for Proposals (RFPs). Converts RFIs into RFP’s through sales efforts.
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Works in cooperation with Branson Convention Center to coordinate city-wide events.
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Coordinates site visits for the Meeting & Convention market.
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Performs monthly updates to the following: Media/Internet Calendars, Trade Show Schedules, Proposal Log, and Monthly Reports.
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Promotes Branson as a destination within the meeting and convention and sports markets by participating in local, regional, national and international travel trade shows, sales conferences, marketplaces and conventions.
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Lenni Neimeyer
Director of Leisure Group Sales
Extension 305
- Employed with the BLACC/CVB since 2004
- Reports directly to the VP of Marketing
CVB FUNCTIONS
- Works with the TTMC committee chairs and attendees to develop and execute the actions plans and budgets for the various TTMC markets.
- Promotes Branson as a group sales destination by participating in local, regional, national and international travel trade shows, sales conferences, marketplaces and conventions.
- Develops sales tracking methods for all Leisure Group Sales Markets, analyzes the results and makes recommendations to the TTMC committees and CVB management.
- Develops and produces annual CVB publications, and sells paid advertisements for these publications.
- Develops and implements FAM tours for specific markets and promotes sponsorship opportunities to area businesses.
- Manages all Leisure Group databases and weekly trade leads program.
- Manages Leisure Group Sales employees directing their work to accomplish the organization’s goals.
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Yovonne Costales
Leisure Group Sales Manager
Extension 317
- Employed with the BLACC/CVB since 2009
- Reports directly to the Director of Leisure Group Sales
CVB FUNCTIONS
- Manages and maintains Reunion Group accounts.
- Provides inside sales support for all groups planning a reunion.
- Produces and mails Group/Reunion Sales kits as requested by the Director of Leisure Group Sales.
- Manages local events, sales conferences and FAMS for the Reunion Market.
- Maintains qualified databases of all Reunion types.
- Works with Director of Leisure Group Sales to sell, manage, produce and proof annual Leisure Group CVB publications.
- Promotes Branson as a group sales destination by participating in local, regional, national and international travel trade shows, sales conferences, marketplaces and conventions.
- Produces and sends out RFPs for Reunion Planners to eligible businesses.
- Informs businesses within the tax district about the services provided by the Leisure Group Sales Department.
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Sharon Martin
Tele-response Manager
- Employed with the BLACC/CVB since 1993
- Reports directly to the Senior VP
CVB FUNCTIONS
- Supervises and manages Tele-response Call Center employees.
- Tracks visitor inquiries and requests for information from Tele-response Call Center.
- Manages Tele-response Call Center operations.
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